Code of Ethics and conduct
As professional members of the European Mentoring and Coaching Council (EMCC), we abide by their code of Ethics, a copy of which can be found on their website: https://www.emccglobal.org
We also follow the EU model Code of Conduct for Mediators.
Contract and invoices
Details of work agreed and specific terms and conditions, including payment requirements, whether business or personal, will be detailed in the contract which must be signed prior to work commencing. Our standard invoices are due within 28 days of issue and payable by BACS transfer only. Cancellation charges are applicable for services commissioned but cancelled. Our standard cancellation policy is:
Postponement or cancellation of any booking within 4 weeks of delivery will incur 100% of invoiced fees.
Postponement or cancellation of any booking with less than 8 weeks but more than 4 weeks’ notice of delivery will incur 50% of invoiced fees.
Postponement or cancellation of any booking with more than 8 weeks’ notice of delivery will not incur any cancellation charge.
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Data added to our website will only be used in accordance with this privacy statement. This policy may change from time to time, but any changes will be updated on this page and as such we advise you to check this page regularly to ensure you remain happy with the policies we will follow. Details entered in the “contact us” section of the website will be retained for use by JMC only. We may use your details to improve our products and services and we may use the information provided to keep in touch with you in regards to our services and offers. We will never sell, distribute or lease your personal information to third parties unless we have your permission to do so or are required to to so by law.
You may request details of the information we hold about you under the relevant Data Protection Act. A small fee may be payable.
Complaints (Mediation related)
Complaints should be made no later than 14 working days following the conclusion of the mediation session and should be emailed to: Info@jmccoachingconsultancy.co.uk.
Complaints will be acknowledged in writing within 5 working days and investigated and responded to within 21 days of receipt. On occasions, where additional time is required to fully investigate the matter, the complainant will be notified in writing.
Complaints will be investigated by a suitably qualified individual and will not be investigated by the subject of the complaint itself.
In the event that the response to the complaint is not accepted, appeals can be escalated through the CMC’s appeal process (for appeals relating to certain grounds).
Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the- public/complaints/
A complaint log will be maintained by JMC Coaching and Consultancy of any complaints received.